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Terms and Conditions

Classes start on time so out of consideration for other class members please arrive a few minutes before your class starts. The warm-up is an important part of each class and essential for your own safety.

Places in class cannot be reserved until full payment is received. There is a waiting list for places. Before the course ends you will be invited to re-enrol for the following course.

Payment is due before the start date of the new term. If your payment has not been received or arranged with the London Road Team your place will be offered to the next person waiting to join the class. If a place is still available we will allocate the places of a first come first serve basis.

Refunds are not available for missed classes. If you know you are going to be unable to attend a class please let the instructor know as soon as you can. If possible we will try to offer a “catch-up” session depending on availability.

  • We require a minimum of 12 hours notice of your absence in order to offer a “catch-up” class.
  • All “catch-up” classes must be taken within the same term; they cannot be carried over to holiday periods or future terms, or exchanged for private lessons or studio credit.
  • “Catch-ups” can be arranged in advance; for example, if you know you are missing a week in February, you can cancel out of that week and complete your “catch-ups” in January.
  • Catch-up classes are offered on a space available basis ONLY. It is the sole responsibility of the client to manage their “catch-ups” within the same term. Classes are far busier at the end of the term than the beginning, so the earlier in the term you arrange your “catch-ups”, the better chance you have of booking your first choice “catch-up” class. Please appreciate that you will likely need to be flexible in terms of class level, teacher, day and time in order to arrange “catch-ups”.
  • If you are not able to arrange all “catch-up” classes before the end of term, regardless of reason, they will expire. Unused “catch-up” classes have no monetary value.
  • The “catch-up” system works the same way during the holiday periods, under the same terms above. So, missed classes during the Easter or Summer Holiday period must be made up during the same Easter or Summer holiday period and cannot be carried over to the following term.
  • Please note that “catch-ups” are offered on a “like for like” basis. We have 2 categories of classes, which are listed below and “catch-ups” must be made within the same category

MAT CLASSES cover all Mat Classes.

EQUIPMENT CLASSES cover all Reformer Classes.

In the event that the instructor has had to cancel a class that you have booked, you will receive a full refund.

Please let the instructor know any changes which may affect your ability to exercise prior to class.

Participation in group sessions is at the individual’s own risk. Always listen to your body and exercise at a pace and level which is best for you. Stop if you feel discomfort and let the instructor know. It is your responsibility to ensure you are capable of carrying out the exercises provided.

All information you provide is held in strict confidence and information is never passed to third parties.

These terms and conditions may be subject to change from time to time without notice.

We have listed some ‘Frequently Asked Questions’ on the next page for your information, but please do not hesitate to contact us if you require any further information.